DELIVERY & RETURNS
HOW LONG DOES DELIVERY TAKE?
Orders are sent via Royal Mail Second Class and should arrive in 7 days.
WHAT DOES DELIVERY COST?
***Shipping of patterns is £3, books are £5.
WHERE IS MY PARCEL?
If your package hasn’t arrived after 10 working days please do get in contact. There may be issues impacting Royal Mail delivery services.
WHAT IS YOUR REFUHD AND EXCHANGE POLICY?
We will exchange or refund printed patterns or books returned to us unopened, unused and in the same condition in which they were received, accompanied by proof of purchase.
You must return the product to us within 14 days of purchase. If the product you ordered was faulty, you have the right to return it within 30 days for a full refund or replacement.
HOW DO I RETURN AN ITEM?
Please post the items you wish to return in their original packaging to the following address:
13 Thorpe Crescent
London E17 5BY
Postage fees are non-refundable unless there is a product fault or error on our part. Please note we cannot be held responsible for items that are lost or damaged in transit.
HOW WILL I RECEIVE MY REFUND?
Refunds will be issued via the original method. After a refund is authorised, it may take 7-10 working days to show in your account.
WHAT SIZES DO SEWING PATTERNS COME IN?
Almost all Tilly’s women’s patterns come in sizes UK 6-34. Older patterns have three size bands – UK 6-20, UK 6-24 and UK 16-34. Each pattern will have the size range in the description.
Pattern sizes are numbered 1-15 to avoid any confusion with ready-to-wear sizing, which can vary wildly between brands and is sometimes misleading! It’s much better to choose your pattern size based on your actual measurements for a tip top fit!
Children’s pattern from Two Stitches are variable in size range depending on what kind of pattern it is, some are from age 6 months and others from age 2, some are up to 9 and others up to 14 years. But it is clearly indicated on the pattern descriptions.
HOW DO I CANCEL A CLASS BOOKING? LINK
CLASS PROGRESSION – LINK
IS YOUR STUDIO ACCESSIBLE?
IS THERE PARKING?
DO YOU TEACH KIDS?
CAN YOU COME TO ME FOR A CLASS?
CAN I BUY A VOUCHER AS A PRESENT?
HOW LONG ARE VOUCHERS VALID FOR?
I’M NEW TO SEWING. WHERE SHOULD I START?
You’ve come to the right place! We’ve also got some fabulous classes and products designed with beginners in mind.
1) Sewing For Beginners group classes
Learn to set up and use a machine, make seams and hems, measure and cut, and other useful skills. LINK
2) Private Classes
These can be tailored to your specific requirements and cover anything you feel less confident in. LINK
3) Beginners Sewing Patterns
Tilly & The Buttons beginner sewing patterns are super easy to make and fit, with no fiddly zips, buttonholes, darts or set-in sleeves. LINK
4) Sewing Resources
My top tips page of free resources includes lots of useful videos, step by step instructions and information on fabrics and machines. LINK
WHERE DO YOU RECOMMEND BUYING FABRIC OR A MACHINE FROM?
Do check my sewing resources page recommendations on shops and machines.
HOW MUCH DOES IT COST TO REPAIR A SEWING MACHINE?
HOW MUCH DOES IT COST TO REPAIR A QUILT?
DO YOU SERVICE INDUSTRIAL MACHINES?
CAN YOU COME TO ME FOR A SEWING MACHINE REPAIR?
DO YOU HAVE ANY TOP TIPS?
WHERE SHOULD I BUY FABRIC FROM?
WHAT MACHINE SHOULD I BUY?
FEEDBACK & COMPLAINTS
We’re always open to hearing feedback that helps us to improve our small business. If you have any complaints, suggestions or other feedback about our products or services, please get in touch. Thank you!
If you can’t find the answer on this page, please do contact me on [email protected] or on 07598944253