Here’s where I’m going to talk to you about the boring but important bits to do with bookings and money etc.
In no particular order:
- Once a booking has been made and the money is paid your booking is confirmed. Until then someone else can still book that slot. Keep an eye out for the confirmation email and follow the link in it to confirm.
- All bookings need to be paid for in advance, I don’t accept cash on the day although if you want you can pay by cash in advance. If PayPal does your head in you can contact me and pay by bank transfer. I don’t take cheques.
- If I move or cancel a booking you are entitled to a full refund, although let’s talk first as you may well just want to join the next class.
- I don’t generally run group classes just for one person. If it is looking likely that you are the only one who has booked in for a class I will contact you in good time and we will decide together whether you want to come on an alternative date or whether you would prefer a refund.
- If you turn up late for a class you will not be entitled to a refund or to come to the next class instead. Likewise if you forget to attend and contact me after the class has run. I’m not talking about being ten minutes late of course :-).
- Quilts: Due the nature of repairing or restoring quilts the initial quote is a rough estimate. However we will keep you informed at every step and when we find things that escalate costs you will be involved in the decision about what next. All work already carried out will need to be paid for even if you then decide not to progress with further repairs.
- Sewing Machines: I always consult before carrying out repairs beyond the basis or will let you know if your machines is not economical to repair.
- Any vouchers purchased have to be used within a year of the purchase date.
Obviously I’m not cold hearted and if something happens which means you cannot attend just call or email me and I can see whether I can find someone else to take your place. If there are circumstances beyond anyone’s control, for example a tube strike, or a sick child, we will just have to play it by ear.