FAQ

CLASSES

Can you come to me for a class?Yes I am usually delighted to come teach you at your home/ work place/ cafe with friends etc. I do charge for travel and would need a proper set up at yours (decent height table and a chair, extension lead nearby). But other than that, I like leaving Walthamstow and totally get you may need to work around a sleeping baby, have mobility or anxiety issues, etc. I charge £60/ hour to come to yours
How do I cancel a class?Please email me as soon as you can. We can try to reschedule a class or I can refund you. Obviously I get unforeseen things happen and please do contact me even if it is on the day, but generally I can only refund if you let me know in plenty of time so I can try to find another student for your slot. [email protected]
Is your studio accessible?I'm afraid it is not accessible for anyone with mobility issues.
Is there parking?Parking is restricted but I can sell you a voucher when you get here (£0.90/ minute). The road layout has hugely changed recently, access is now only via North Countess road, in via Pennant Terrace and out via Keith Road. There is no access from Chingford Road, Brettenham Road, Carr Road, Winns Terrace, Douglas Avenue.
Do you teach kids?We run classes for kids 9-14 in the holidays and kids over 14 are welcome in adult group classes but other than that I don't generally teach younger children. Do contact me though as I do know people that do!
Can I buy a voucher as a present?Yes! I have a few for sale in my shop or if you want something more bespoke please email me [email protected]
How long are vouchers valid for?One year.
I'm new to sewing. Where should I start?You’ve come to the right place! We've got some fabulous classes and products designed with beginners in mind.

1) Sewing For beginners group classes. http://ticketlab.co.uk/promoter/cheekyhandmades
Learn to set up and use a machine, make seams and hems, measure and cut, and other useful skills.
2) Private classes
These can be tailored to your specific requirements and cover anything you feel less confident in. Please email me to organise a slot: [email protected]
3) Beginners sewing patterns
Tilly & The Buttons beginner sewing patterns are super easy to make and fit, with no fiddly zips, buttonholes, darts or set-in sleeves. http://www.cheekyhandmades.co.uk/shop
4) Sewing Resources
My top tips page of free resources includes lots of useful videos, step by step instructions, information on fabrics and on sewing machines. http://www.cheekyhandmades.co.uk/sewing-resources/
Are you neurodiverse friendly?
YES! I have kids on the spectrum myself and have been teaching neurodiverse people of all ages for as many years I have been teaching. I am patient and kind and great at putting everyone at ease.

REPAIR

How much does it cost to repair a sewing machine?A service/ repair is £45 plus parts
How can I pay for a sewing machine repair?You can pay by BACS or Paypal. Spometimes I will accept cash, but please check with me before you arrive to collect your machine.
How much does it cost to repair a quilt?A quote for a quilt repair is complete bespoke and depends on way too many things for us to even give a ballpark figure. Please contact us on [email protected]
Do you service industrial machines?No I do not.
Can you come to me for a sewing machine repair?Sometimes although I do prefer to do it here in my own time. Sometimes it takes 5 minutes a day over the course of a week to unstuck a stuck machine for example. Most domestic machines can be taken out of tables and cases and brought to me for a repair or service.

RESOURCES

Do you have any top tips?Do check my sewing resources page!!
https://www.cheekyhandmades.co.uk/sewing-resources/
Where should I buy fabric or a sewing machine from?Do check my sewing resources page recommendations on shops and machines. https://www.cheekyhandmades.co.uk/sewing-resources/

Please do NOT buy a sewing machine from a supermarket! Please go to a proper shop to discuss your needs, and try a few out. Invest in a good machine and not only will it last, it will also be a joy to use. Feel free to email me for a chat [email protected]

DELIVERY AND RETURNS

How long does delivery take?Orders are sent via Royal Mail Second Class and should arrive in 7 days.
What does delivery cost?***Shipping of patterns is £3, books are £5.
Where is my parcel?If your package hasn’t arrived after 10 working days please do get in contact. There may be issues impacting Royal Mail delivery services.
What is your refund and exchange policy?We will exchange or refund printed patterns or books returned to us unopened, unused and in the same condition in which they were received, accompanied by proof of purchase.
You must return the product to us within 14 days of purchase. If the product you ordered was faulty, you have the right to return it within 30 days for a full refund or replacement.
How do I return an item?Please post the items you wish to return in their original packaging to the following address:
Cheekyhandmades
13 Thorpe Crescent
London E17 5BY

Postage fees are non-refundable unless there is a product fault or error on our part. Please note we cannot be held responsible for items that are lost or damaged in transit.
How will I receive my refund?Refunds will be issued via the original method. After a refund is authorised, it may take 7-10 working days to show in your account.

CONTACT US